
You never know what you don’t know. I just learned that in baseball a hit isn’t a hit if it’s an error. You can hit the ball, get on base, but it doesn’t count as a hit if, for example, the player catching the ball drops it. I could blame this on me being a [...]
I recently spoke on a thought-leader panel for Actuate, developers of BIRT and PerformanceSoft. I was asked about the role of mobile technology and thought I would share my answer: “The integration of mobile technology into performance management, business intelligence and reporting applications is one of the most talked about aspects of performance management today. [...]
One of the biggest problems ERM suffers from in the market is simply defining it, making it easy for managers to understand how they can affect it, positively or negatively, and why it is just as real as the painfully tangible operation risks that shut down their production. Risk managers are constantly searching for examples [...]
So how could Starbucks solve this problem of one bad cup of coffee spilling to creating one dissatisfied customer, and those customers adding up over time to topple them as a market leader? How could they measure this risk and mitigate it? But first remember, this is only a problem because Starbucks was a dominant [...]
I’m sitting in Starbucks writing a follow-up email to a new potential client on how we might work to support their new GRC initiative, which happens to be different than both their GRC and EPM initiatives. Of course their EPM initiative does not encompass both BPM and CPM as it should, or the less popular [...]
Evidently I will “realize a great fortune one day.” I’m wondering when that is, because as I sit here eating Sesame Chicken it doesn’t seem to have arrived yet. Anyone who knows me will agree I’ve been fortunate in nearly every aspect of life, but great fortune has not arrived yet. So it begs the [...]
Today I left my house and thought the same thing I have thought nearly each morning this year. “I really need to replace the tires on my Toyota FJ SUV.” Earlier in the year the Toyota dealer suggested I replace them but I figured they were just trying to sell me stuff slightly before I [...]
If, in 2011, you ever get a Performance Management software demo that shows you a speedometer, RUN: Skype your work-wife/husband, check Facebook, search for LinkedIn contacts, anything that is a productive use of your time. The airplane/automobile dashboard analogy is a good analogy (yes, you actually can’t drive by looking in the rearview mirror) but it [...]